FAQ

FREQUENTLY ASKED QUESTIONS

Here’s some questions from our new hosting customers

If you can’t find an answer then you can search our FAQ’s or ask us a question.

Pre-sales Questions

Before I buy web hosting (9)

What is web hosting?

Web hosting is the business of housing, serving, and maintaining files for a website. It is where all the files that make up your website and e-mail can be found. Hosting removes the need of you having to provide and maintain expensive and complicated Servers.

Typically, an individual business hosting its own site would require a high speed connection, the Server hardware and the expertise to set-up and configure a web Server. Using a hosting service allows companies and individuals to get on to the Internet without the expense or effort of maintaining their own Servers.

Having your website hosted also offers many benefits:

  • You can use your domain name as your web address
  • You can use your domain to send and receive e-mail
  • Support for more advanced features such as CGI, PERL, ASP, PHP etc.
  • No server/hardware expertise needed

Why do I need web hosting?

If you have a domain name and want a web site, blog or online shop under it, you will need web hosting. Simply put, web hosting provides a way for people to access your web site via the Internet.

When you register a domain name what you are paying for is the right to exclusively use it for a fixed period of time. Many registration companies provide additional free features with the registration such as forwarding services, so you can point your domain at an existing web site and email address. If you don’t have an existing web site or you want to do more than just point your domain elsewhere then you need to start thinking about web hosting.

That’s where we come in!

How do I buy web hosting?

It’s easy to buy web hosting, simply select the hosting plan you wish to purchase and follow our online order process. If you buy your web hosting and domain name from us everything will be configued and ready to launch your web site.

How quickly can I be online?

Typically within the hour. As soon as you make your order it is in our system being processed. Your hosting space will be created and you will be e-mailed your hosting details. You will get a few e-mails to confirm that your account is setup and that we are processing your order and web space.

Do you support ASP, .NET web hosting?

No sorry, We are a linux based hosting provider with full support for PHP, CGI, Perl, SSI and mySQL

I am new to hosting, can you help me?

Yes, our hosting makes it simple for people to get online with a user-friendly control panel and first class 24/7 customer support. We are experienced at helping users with a wide range of software and experience levels.

I am an experienced developer, can you help me?

We are linux hosts with many years experience working with and developing software. We do not offer a coding service (sorry we won’t build your site for you) however if you have a technical issue that requires advanced support we are able to assist you.

Do I own my domain name when I register with you?

Yes, all domains are registered in your name and can be easily transferred to other providers if you wish to leave us.

Can you help me move my websites?

Yes we can help you move your website to Host Yorkshire from another web host. Please see here.