Remote Computer Support

Remote computer support

If you a have a problem with your computer that you cannot resolve & are connected to the internet, then we can help!

PLEASE NOTE : As from June 2012 we are currently running the system by appointment only to existing clients in office hours which are 9 am – 5pm

How it works

You simply run a small program and tell us your ID and access code from it. We then can login to your computer whilst you are taking to us on the phone and control it like we were sat in front of it with you. Once we resolve your problem you simply shut the software and the session is over. No further access, no fuss and very secure.

Cost

The cost of the session is £30.00 per hour which includes simultaneous telephone support with your friendly operator for the entire duration of the session if needed. Most problems are resolved within the hour.

If you are an existing customer that requires a remote session, please open a support ticket to book an appointment. During office hours we can provide a support session usually  within 15-30 mins of your appointment request.

Remote access software download

Windows XP, Vista Win 7 – Download
Mac OSX  – Download
For LINUX & other operating systems please contact us.